How to Better Run Your Courier Business in 2023
Running a courier business can certainly put you in a position where you are competing against all sorts of people who have had a similar business idea and are offering a samey service. Therefore, you are going to have to do all that you can to set yourself apart from the crowd. There is plenty that you can do here, but these are a few of the top tips that can certainly provide a helping hand.
Start off with a clear business model
While the term courier service can seem quite basic, it can actually incorporate a number of different business types and models. To begin with, there are services that are explicitly based on offering deliveries to consumers and others that center on business-to-business options out there. There are those that are focused on same-day deliveries and many more that look into next-day options. Others combine a variety of different techniques. Some businesses will aim to get a single regular client, whereas others will offer their services more widely. It is certainly going to be worth taking a look at shipping work on Shiply if you are in the latter category.
Ensure you have a strong team
You also need to do more to make sure that you have a strong team behind you, and this certainly starts with great delivery drivers. As well as having some excellent driving abilities, they also need to have customer service skills at the same time. Another useful point to take on board is to ensure that you have a strong in-office team who are answering the common queries and questions that are bound to come your way when you are in this type of business. At the same time, you also do need to do more from your own point of view as you are bound to be the driving force behind it all.
Introduce modern tech as and when possible
As with any other type of business, you certainly need to do as much as possible to make the most of modern tech, using it as far as you need it. There are processes that will have been done a certain way over an extended period of time, but it is always worth being a trendsetter and an innovator as much as possible. There are likely to be parts of the process that you can automate along the way, as well as a lot that you can do in terms of introducing technology.
Keep customers informed
One of the most important parts of running a courier business comes down to doing more to keep your customers informed as to what is going on at all stages. You need to make sure that you give an accurate estimate of when packages are going to arrive. It can cause a great deal of frustration if you are leaving people hanging around. If there are going to be any delays along the way, it is certainly worth informing them of them sooner rather than later. It is for this reason that many companies have decided that tracking software is a useful and worthwhile way of getting around this problem. Essentially, it means that customers can then go about checking out the status of their deliveries themselves, and they do not have to worry about bothering the customer service team. This helps to save the time and effort of both your team and your customers simultaneously.
Invest in vehicles and technology
Beyond the staff members that have already been covered, there are a couple of other main areas that are certainly worth investing in when it comes to running a courier business successfully. To begin with, you need to ensure that you have the right vehicles, which is why many courier businesses have one eye on the future and are looking to invest in electric vans rather than their traditional counterparts. Beyond this, you also have all the communication and tracking software that can make lives easier, ensuring that everyone is firmly on the same page.
Ensure trucks are loaded correctly
Another area that is worth bearing in mind involves looking at the trucks and ensuring that they are being loaded correctly. Not only is this going to be a highly useful time-saving technique, but it will also go a long way towards making sure that nothing gets broken along the way, which is a common complaint and a major reason why so many courier firms can find themselves in a position of losing money.
Promote your business wisely
It is often the marketing side of things that courier firms forget about, but they can play such a central role in ensuring that your company is run effectively that you cannot overlook it all. With this in mind, you certainly need to push hard to create a strong online presence that people can sit up and take notice of. At the same time, it is also going to be worth creating and managing social media accounts, but these are obviously going to vary depending on whether you are running a BSB or BSC business.
While you may not want or be able to implement all of these changes at once, they can all play a role in ensuring that you run a better and more successful courier business. Ultimately, at the heart of what you are doing is ensuring that your service is the best it can possibly be for your customers, no matter who they are. Beyond this, it is also important to ensure that you are always embracing innovation and new tech as and when it becomes available. Keeping one eye on the future at all times is important as there are so many firms out there that are offering something similar to yourself, and therefore, could also end up in a position where they poach your clients. It is only by focusing on offering the very best service that you can stay ahead of the crowd.