Questions To Ask Before Hiring a Tree Service Contractor

When it comes to tree trimming, pruning, and removal, hiring a professional tree contractor service is the best way to ensure that the job is done safely and correctly.

Before hiring a contractor, it’s important to ask a few key questions to ensure you’re getting the most out of your investment.

One way to ensure that you are hiring a qualified company is to check their qualifications and certifications. According to the Tree Care Industry Association, 70% of tree care companies in the United States are certified by the International Society of Arboriculture (ISA).

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In this blog post, we’ll discuss twelve (12) important questions you should ask before hiring a tree contractor service so that you can make an informed decision.

1. How Long Has Your Company Been in Business?

It is important to ask a tree contractor service how long they have been in business.

This is an important indicator of their level of experience and expertise in the field. The longer they have been around, the more likely they have dealt with various challenges and worked out effective solutions to them. It is also a good sign that they are reliable and trustworthy.

A tree contractor with years of experience can provide valuable advice on tree health, safety issues, and best practices for tree care.

Ask for references to see how long the company has been in operation and its reputation in the industry.

2. Do You Have Insurance?

It’s important to ensure that the tree contractor service you hire has sufficient insurance coverage in case of any accidents or damage during their work.

According to the Occupational Safety and Health Administration (OSHA), over 100 tree workers are killed on the job each year in the United States.

Having adequate insurance coverage can protect you and your property in case of any accidents.

Ask for proof of insurance and find out what type of coverage they have. This will give you peace of mind knowing that any work done on your property is covered in the event of an accident or injury.

3. What Services Do You Offer?

When it comes to tree contractor services, a wide range of services may be offered. Most companies will offer pruning, trimming, and removal of trees. Some may also offer additional services such as stump grinding, brush clearing, fertilizing, and more.

Make sure to ask your prospective contractor what services they offer so you know if they are the right choice for your needs.

It’s also important to ask them about the experience and expertise they have in each service to ensure you’re getting quality workmanship.

4. What Are Your Rates?

When hiring a tree contractor service, you want to ensure that you are getting the best value for your money. You should ask the tree contractor their rates before hiring them so that you know what to expect in terms of pricing.

Most tree contractor services will estimate the total cost for their services based on the size of the project and the specific services that need to be performed.

Ask for a written estimate before you agree to any services to compare prices between different tree contractor services.

It’s important to keep in mind that the lowest price isn’t always the best option. A reputable tree contractor should offer quality workmanship at fair prices.

Make sure that you understand what is included in the final quote and that it reflects the services that will be performed.

Finally, be sure to ask if any hidden fees could affect the project’s overall cost. Make sure to get all of these details in writing before you hire a tree contractor service.

5. What Are Your Hours of Operation?

The hours of operation of a tree contractor service vary depending on the company. Generally, tree contractors are available during regular business hours from 8:00 AM to 5:00 PM, Monday to Friday.

However, some tree contractors may offer extended hours in the evening or on weekends for customers who need their services at other times. You should ask about the exact hours of operation and availability when you contact the tree contractor service.

Additionally, be sure to ask if they offer emergency services if you have an urgent situation. That way, you can ensure that your tree service needs will be met on time.

6. Do You Offer Discounts?

When it comes to hiring a tree contractor service, it is important to ask if they offer discounts. Many companies offer discounted rates for repeat customers or customers who hire multiple services simultaneously.

Discounts can be very beneficial as they help lower the cost of the services and make it easier to budget. Be sure to inquire about any discounts that may be available before signing a contract with a tree contractor service.

Be sure to get all the details in writing and make sure the discount applies to the services you will be receiving. This will help you save money while still getting the best quality service possible.

7. What Forms of Payment Do You Accept?

When hiring a tree contractor service, it is important to ask about the forms of payment they accept. Some companies may only accept cash or checks, while others may offer more payment options such as credit cards, debit cards, or online payments.

If you are hiring a tree contractor service for a large job, you may want to inquire about payment plans or other methods of financing.

Knowing which payment options are available ahead of time can ensure that you are comfortable with the payment process before signing any contracts.

8. What Is Your Cancellation Policy?

It’s important to ask about the cancellation policy of any tree contractor service you are considering hiring. A reputable tree contractor will have a clearly defined policy regarding cancellations.

You should find out if there is a fee for canceling an appointment and if so, what it is. In some cases, you may be able to reschedule an appointment without penalty.

It’s also important to know if there is a minimum notice required for canceling or rescheduling an appointment, as this can impact the timing of your project.

If a company doesn’t have a cancellation policy, it may be best to look elsewhere.

9. What Is Your Rain Policy?

It is important to ask about a tree contractor’s rain policy before hiring them. The last thing you want is for your tree removal or trimming job to be put on hold due to inclement weather.

Many reputable tree contractors have a rain policy that will provide some flexibility when it comes to rescheduling services due to rain.

Make sure to ask the tree contractor what their policy is, as each company may have different provisions. Generally, tree contractors will reschedule services due to heavy rainfall, lightning storms, high winds, and other extreme weather conditions.

It is also important to ask how often the contractor will reschedule due to rain and if any additional fees will be incurred.

If you are unsatisfied with the contractor’s rain policy, you may consider finding another company with more flexible provisions.

10. Do You Offer a Warranty?

It is important to ask if a tree contractor service offers a warranty. A warranty is a promise to the customer that the work will be done correctly and to their satisfaction.

A good tree contractor should be able to guarantee their work and provide a warranty for their services. If a tree contractor does not offer a warranty, other options may be worth exploring.

If a warranty is offered, make sure to understand the terms and conditions of the warranty, including what is covered, the duration of coverage, and any deductibles or exclusions.

Knowing that your tree contractor service is willing to stand behind their work is a great way to ensure you will receive quality services.

11. What Qualifications and Certifications Does the Company Have?

Make sure that the company you hire has the necessary qualifications and certifications to perform tree care services.

This certification demonstrates that the company has met stringent standards for knowledge, skills, and professionalism in the tree care industry.

12. What Is the Company’s Reputation and Track Record?

Don’t be afraid to ask for references and check out the company’s reputation online. Look for reviews on websites like Yelp, trust pilot or Google, and ask the company if they have any testimonials or case studies available.

According to the Better Business Bureau, around 15% of all complaints they receive are related to tree service companies.

Checking a company’s reputation can give you an idea of its level of professionalism and customer satisfaction.


Hiring a tree contractor service can be a complex process, as it involves entrusting the care and maintenance of your trees to professionals.

It’s important to do your research and ask the right questions to ensure that you are hiring a reputable and competent company. Some key considerations include the company’s qualifications, certifications, insurance coverage, and reputation.

By checking these factors and using resources to research potential companies, you can make an informed decision and choose a qualified and reliable tree contractor service.

Remember always to prioritize safety and professionalism when it comes to the care of your trees. Thanks for reading.

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